Refund Policy
Effective date: July 27, 2026
At Solar Garden Color Lights, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process under the following conditions:
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Returned Items
All returned items must be:
- Unused and in their original, resalable condition.
- In their original packaging, including all accessories, manuals, and components.
- Free from any signs of wear, damage, or alteration.
Items that do not meet these conditions may be subject to a partial refund or refusal of return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solargardencolorlights.com within 30 days of your delivery date. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back. Please do not send items back without an RMA number, as they may not be processed.
- Package Your Item: Securely package your item(s) in the original packaging. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Ship the package to the address provided in the return instructions.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Customer Responsibility for Return Shipping Costs
Unless the item is damaged or defective upon arrival (see section 7), the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Clearance or final sale items.
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solargardencolorlights.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs. We will cover the cost of return shipping for damaged or defective items.
8. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
9. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@solargardencolorlights.com.